Platform Update Release Notes

We’ve shipped a major update focused on improving app discovery, event engagement, and player communication tools. Here’s what’s new:

Redesigned App Detail Pages

App pages now provide a more engaging and informative experience for players and hosts.

New Features

• New hero banner with quick access to:

  • Play Now
  • Schedule Event

• Improved app visuals, publisher details, and badges

• New performance stats including:

  • Views
  • Games Played
  • Player Sign-Ins
  • HUD Loads

• 30-day player activity charts

• Popularity comparison charts

• Interactive event calendar showing:

  • Your scheduled events
  • Public events
  • Event details with images and host information

• Updated Reviews section with improved review flow

• Improved dark mode support and readability

New Contact Manager & CRM

We’ve added a powerful built-in Contact Manager to help hosts better manage players, communication, and engagement.

Contact Management

• Create and manage player/contact profiles

• Organize contacts into custom groups

• Track lifecycle stages and subscription preferences

• Add custom fields for your own workflows

• View detailed contact history including:

  • Event participation
  • Messages sent
  • Notes and activity logs

Player Import Tools

• Import players directly from events
• Smart duplicate detection using email and phone matching
• Bulk import controls for organizing contacts during import

Contact Merge

• Merge duplicate contacts while preserving:

  • Notes
  • Groups
  • Event history
  • Custom field data

New Messaging Center

A brand-new Messaging Center makes it easier to communicate with players and communities.

Features Include

• Create and send emails to:

  • Individual contacts
  • Groups
  • Roles
  • Lifecycle segments

• Event-linked messaging with automatic event details

• AI-assisted message rewriting for:

  • Professional tone
  • Marketing tone
  • Sales tone

• Markdown editor for fast email creation

• Rich drag-and-drop email builder

Drag-and-Drop Email Builder

Build professional email campaigns visually with no coding required.

Available Content Blocks

• Text
• Images
• Buttons
• YouTube videos
• Dividers

Builder Features

• Multi-column layouts
• Drag-and-drop editing
• Custom styling controls
• Mobile-friendly email layouts
• Live email preview
• Reusable templates

Templates & Media Library

• Save personal email templates
• Admins can create shared global templates
• Upload and manage images in the new Media Library
• Quickly insert media into emails and campaigns

Email Tracking & Analytics

Gain insight into player engagement with built-in email analytics.

Track

• Opens
• Open rates
• Unique recipients
• Engagement over time
• Unsubscribes

You can also see which contacts opened each message and when.

Email Preferences & Unsubscribe Management

We added a new self-service preferences system for players.

Players can now:

• Unsubscribe from a host
• Unsubscribe globally
• Resubscribe later
• Manage communication preferences directly from email links

Event Integration Improvements

• Send invitations directly from event pages
• Automatically link campaigns to events
• Pre-fill event messaging details automatically

Navigation & UX Improvements

• Added My Contact Manager to the sidebar navigation
• Improved review prompts and overall platform usability
• Multiple UI polish and accessibility improvements across the platform